Help with shopping at CheapTents.com

How to shop with CheapTents.com, the discount Camping Equipment Shop

USER FRIENDLY SHOPPING -- no hassle, no traps

Shopping on-line at the Adventure Centre could not be easier. We have made our website as user-friendly as possible, with no hidden, unfair conditions or "small print". Everything concerning your orders and our business with you is mentioned below.
You are not committed to buying anything until YOU confirm your purchase at the very end.

1. If you wish to change or cancel your order please telephone during opening hours (UK time) or send us an e-mail. To help us with our orders administration, we ask that cancellations and alterations be made within 24 hours. [Note for UK customers - please refer to the Consumer Protection Regulations in 'Further Information' below.]

[ Best Price Guarantee ] [ Further Information ]

''Further Information'' below includes Price Validity and Delivery Charges, Order Acknowledgement and Availability, Delivery information, Overseas Customers, Cancellation and Returns, Telephone Orders, etc.

ON-LINE SHOPPING
FURTHER INFORMATION, DELIVERY SERVICE AND PRICES

ALL CUSTOMERS | UK Customers | Overseas Customers

• 'CheapTents' does not mean that our tents are sub-standard or of low specification. We sell only top quality specialist tents, but at low prices.
• The shopping facility on this website is secure. We use 128 bit encryption, a secure server (SSL protocol), and Firewall protection. Furthermore, to prevent fraud we reserve the right to only despatch goods to the address to which the payment card is registered.
  However, if any customers are still reluctant to purchase online, you can place your order on-line but give us the payment card information by fax or telephone. This facility is available as an option during 'Checkout' (access the drop-down menu when asked for 'payment method').
  Alternatively, you can do everything by telephone, fax or mail (About Us) or come into the shop and still get the same low prices (the website price must be quoted when the order is placed).
• We want to be "user-friendly". If there is anything you do not like or think can be improved, please tell us.
  
  
• Price Validity
  We always charge the price at which you place your order. When there is a price change it does not apply to orders already placed.
  
  
• Prices and VAT (Sales Tax)
  • The prices in our product listing tables include Value Added Tax (VAT) at a rate of 17.5%. This is payable by all customers within the European Union. The VAT rate for sales to customers in other parts of the World is zero.
  • Our individual product description pages show both of these prices as well as the "recommended retail price (RRP)".
  • The price in the PRICE column of the shopping cart listing and your purchase invoice is without VAT for each individual product. The VAT is added at the bottom for the whole invoice.
    
    
• Delivery Charges (including packing and insurance costs)
  • These have been simplified and are based on the total order value (excluding VAT). They are shown in the tables below.
  • They are added to your shopping cart listing after you specify the delivery country for your order.
  
  
• Order Acknowledgement and Availability
  • Receipt of your order will be acknowledged automatically on-line. Please print out this receipt for future reference.
    
  • Occasionally, certain products may be unavailable or out of stock, e.g. if any bulk purchases are made of the same product or if 1000 people order a product at the same time, then not everybody can be supplied immediately. No money will be taken from the unsuccessful customers.

• Delivery

  • To protect you and us from fraud, we reserve the right to only deliver to the address to which your payment card is registered.
  • We are now using a faster, enhanced delivery service that can guarantee delivery within a certain number of days from despatch, depending on where you live. Below is a table showing the delivery services we use. Guaranteed delivery times shown are those to most worldwide destinations. Delivery may take longer to remote places.
    
  • We reserve the right to use airmail letter service for small packets up to 2kg. The expected delivery time for this service is 3 days to Western Europe and 4-5 days for all other regions.
    

You may request a faster, special delivery service at any time by writing to us, quoting the order number on your on-line order acknowledgement. The extra cost will be added to your bill.

• Delivery Date
  • If we have the products you have ordered in stock, we can usually despatch them on the same day and you should expect to receive them between 1 and 5 days after placing your order, depending on where you live (see table above). If you place your order over the weekend, it may take a bit longer.
• If we have to order the product from the manufacturer we will send you regular updates via e-mail on the status of your order, and will provide you with an expected delivery date as soon as we can.
• We will not charge your credit/debit card until the day we despatch your order.
  
  
• Delivery Date - Special Requests
• If you require delivery by a specific deadline date, please inform us by filling in the relevent section on your order form. You can also inform us by separate e-mail after you have placed your order. If you e-mail us, please quote the order number shown on your order acknowledgment. We do not allow queue jumping for despatch, but delivery can be speeded up by using a faster special delivery service such as courier, at extra cost.
  
• If we judge that a special delivery service is necessary, we will ask you before going ahead.
• If we cannot meet your deadline date we will give you the option to cancel, so long as your order has not already been despatched and you make your special request within 24 hours of placing your order.
• Thereafter, if you request a delivery deadline date which we cannot meet, we will discuss the matter with you and try to be as accommodating as possible. We will usually allow you to cancel in such cases also, except in certain circumstances and, particularly, we do not usually allow cancellations in the case of our special clearance offers. [Note for UK customers - please refer to the Consumer Protection Regulations below.]
  
  
• Returns
  In the rare event of goods being faulty, you will be entitled to a full refund or exchange (your choice), as soon as we receive them back from you. You should return the faulty item to us by the cheapest delivery service. We will refund the cost of this to you.
  
  
• Guarantees and After-Sales Service
  • We honour all our manufacturers guarantees and we will do the work for you if you need to make a claim. You will not have to deal with the manufacturer - only with us.
  • You should also contact us for After-Sales Service, or if you have any queries, complaints, comments or suggestions.
    
    
• Errors, the Law, and Contract Terms
  • We believe that all information contained in our website is correct. If you spot any errors, please tell us by e-mail or fax. Occasionally images and product information on our website may not be correct, for example when changes are made to the product specification by our suppliers. If you require a particular product model or feature please contact us so that we can ensure that we are supplying the correct product.
  • We often choose an image that shows the product with the best clarity and detail. The colour shown in the image may not be representative of the colours that we have in stock or that are listed in the colour choice list.
  • All communications from us will be by e-mail or phone unless you specifically request otherwise.
  • In case we make a clerical error regarding, for example, a price, we reserve the right to reject any order, for any reason. We will notify you as soon as possible if that happens, and you will be given the opportunity to cancel or re-confirm your order with the error corrected.
  • This website belongs to Adventure Centre Ltd, which is a company registered in England. All sales contracts are governed by English Law.

   

 

UK CUSTOMERS | All Customers | Overseas Customer

United Kingdom



Order Value (including VAT)	Charge (£) including VAT
Any order value, Parcelforce 48 delivery	£3.50
Any order value, Parcelforce 24 delivery	£10.00



• UK Consumer Protection Regulations - additional contract terms.
  • You have the right to cancel your order at any time. You must do so in writing by e-mail or fax.
  • If your order has already been despatched to you, you may reject the goods even if they are not faulty, by sending us notification by e-mail or fax within 8 working days of receiving the goods.
  • If you do this, you will then have two options: - either, return the goods to us immediately ; or make them available for us to collect DURING WORKING HOURS. You must tell us, in writing, which of these two options you wish to choose. If you want us to collect, then please also telephone to make mutually convenient arrangements.
  • In the meantime you must look after the goods and keep them safe, including the original packing in which they should be returned, UNUSED.
  • If goods which are rejected are not faulty, the cost of returning them to us is borne by the customer. This also applies if we have to collect them, in which case we will deduct our costs from your refund.
  • If you decide to arrange the return then please send us your proof of postage by letter, together with your original order acknowledgement. This will enable us to trace them if they are delayed or lost in transit. Please keep a copy of these documents.
  • We will re-credit your payment card as soon as the goods are received back by us.
  
  The above regulations apply to genuine purchasers/orders only. They are intended to give customers the chance to change their minds about purchasing and using goods which they have not seen before ordering. It is not intended to give customers the opportunity to try out goods. Once an item is used it cannot be rejected, unless it is faulty.

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OVERSEAS CUSTOMERS | All Customers

We are pleased to accept orders from anywhere in the World.

• The prices in our product listing tables include Value Added Tax (VAT) at a rate of 17.5%. This is payable by all customers within the European Union, whereas for customers in other European countries, the rate is zero. The VAT rate for sales to customers in other parts of the World is zero.
• Our individual product description pages show prices both with and without VAT.
• Customers outside the European Union pay the price without VAT, but you may have to pay additional local taxes and/or import duties in your own country.

• Packing, Delivery and Insurance Costs - Europe
  These charges include VAT at a rate of 17.5% for customers within the European Union

  	Channel Islands	Ireland	European Union (EU)	Other Europe
  Order Value (excluding VAT)	Charge (£)	Charge (£)	Charge (£)	Charge (£)
  less than £30	£19.00	£20.00	£25.00	£40.00
  £30 - £99.99	£20.00	£29.00	£30.00	£45.00
  £100 - £199.99	£21.00	£31.00	£33.00	£47.00
  £200 - £299.99	£22.00	£34.00	£36.00	£51.00
  £300 - £499.99	£24.00	£40.00	£42.00	£56.00
  £500 - £999.99	£26.00	£42.00	£44.00	£60.00
  £1000 or over	Please contact us for quotation

 

• Packing, Delivery and Insurance Costs - Outside Europe

  	USA/Canada	Pacific Rim Oceania	Rest of World
  Order Value	Charge (£)	Charge (£)	Charge (£)
  less than £30	Sorry, we are unable to sell goods in the USA or Canada.	£54.00	£61.00
  £30 - £99.99		£64.00	£79.00
  £100 - £199.99		£72.00	£88.00
  £200 - £299.99		£76.00	£95.00
  £300 - £499.99		£88.00	£110.00
  £500 - £999.99		£98.00	£126.00
  £1000 or over	Please contact us for quotation

• The tables above show packing, delivery and insurance costs for delivering goods overseas. These prices are valid for delivery of the majority of the products that we sell, however some products will incur extra delivery charges. If this is the case we will notify you by e-mail with the additional delivery cost. If you do not wish to accept any additional delivery cost you have the right to cancel your order. Additional delivery costs are likely to apply to items that are bulky, heavy and of low value. Where possible we will indicate on the product description if additional delivery costs are likely to apply.

• Surcharges (Pacific Rim / Oceania and Rest of the World)
  The following products will always carry a 'Heavy Product' delivery surcharge:
  
  
• Tents = £5
• Really Cheap Tents = £25
• Sleeping Bags = £5
• Walking Boots = £5
• Rucksacks (except bumbags) = £5

All Customers | UK Customers | Overseas Customers

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