The North Face Warranty Policies and Repair Guidelines

A. What is The North Face Warranty Policy?

The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, please go to the dealer where you bought your product or to your nearest authorized The North Face dealer. They will follow up on the warranty request for you. Please make sure that your returned items are in clean condition. Products not clean enough to work on will be returned to you. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily. The North Face Footwear is covered by a one year limited warranty that protects the original owner against manufacturing defects in workmanship and materials. Only original materials and workmanship are covered by this policy. Reasonable wear and tear is not included. This warranty gives you specific legal rights; you may have other rights, which vary from country to country. This warranty policy supercedes all previous warranty policies. Note: This warranty does not cover products purchased at The North Face Outlet Stores. (top)

B. What does "lifetime" mean?

Our products are covered under warranty, to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your North Face sleeping bag may not survive to the ripe old age of 70. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong!) (top)

C. I bought my product by The North Face at an outlet store. Is it covered by warranty?

The North Face Factory Outlets sell North Face discontinued, special make-up, and slightly blemished apparel and equipment at significant discounts. As stated on our Outlet receipts, the North Face warranty does not cover merchandise purchased in our Outlet stores. The North Face Warranty Department will repair Outlet store products for a reasonable charge. (top)

D. Are rips and tears covered by warranty?

Rips, tears, burns and holes are not covered under the terms of our warranty policy. We understand that even the best cared for jacket or tent can meet with an unforeseen or unexplained accident. If your product by The North Face becomes damaged, The North Face Warranty Department will repair it, to the best of our ability for a reasonable charge. (top)

E. Is normal wear and tear covered by warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your North Face product, it will eventually begin to show age and wear. The North Face warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear. (top)

F. Will my product by The North Face be repaired or replaced?

If your product by The North Face fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their North Face products, and do not want us to exercise the option to replace. If your TNF product has special memories attached to it that make it irreplaceable to you, please let us know in advance. (top)

G. Who pays for shipping?

As stated in our warranty policy, The North Face pays the shipping charges to send products to the European Warranty Department by the dealer. The North Face will absorb the return shipping charges. Shipping charges for all non-warranty repairs are at the owner's expense. (top)

H. How long will my repair take?

Our typical turn around time is three weeks from the time we receive your product until it is returned to the dealer. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to six weeks. (top)

I. What do repairs cost?

The cost of non-warranty repairs varies from one repair to another, depending on the cost of the materials and length of time it takes for us to do the repair. Your dealer will inform you about the repair charge and will ask for your approval. You can also give your dealer a limit, i.e. "Please notify me if the repair charges exceed Euros 40" (top)

J. How can I find out the status of my repair order?

You can always give your dealer a call to know the status of your repair. (top)

K. I have a broken/missing buckle. Can it be replaced?

If your buckle is broken or misplaced we would be happy to send you a new one. You can contact your dealer and give him a clear description of the buckle, including the width of the strap the buckle is attached to. If no original spare buckle is available we will replace it by the closest available alternative. (top)

L. I live in USA. Where should I send my product by The North Face for repair?

Please see the "North American" version of The North Facewebsite. (top)

M. I live in Canada. Where should I send my product by The North Face for repair?

Please see the "North American" version of The North Face website. (top)