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Delivery Information

UK Customer Delivery - 3.50

Orders are usually dispatched same day or next working day

For delivery to UK customers we use ParcelForce 48 delivery service for most orders. If an item is small and light we may use the Royal Mail First Class "signed for" delivery service. Our standard charge for Postage and Packing is 3.50 (inc VAT) for all orders in the UK. This includes deliveries to the Scottish Highlands & Islands, the Isle of Man, Isles of Scilly and Northern Ireland.

If you require a faster delivery we also have ParcelForce 24 delivery service, which is only 10 (inc VAT) and can be selected at checkout.

Please note that all deliveries will require a signature.

Christmas Deliveries - United Kingdom

In stock orders placed by 12 pm on Friday 19th December will be despatched by ParcelForce 48 or First Class Post in time for delivery on 24th December.

Should you wish to upgrade to ParcelForce 24, in stock orders placed by 12 pm on Monday 22nd December will be despatched in time for delivery on 24th December.

Whilst we endeavour to keep CheapTents' stock levels up to date at all times, during extremely busy periods certain colour/size combinations may sell out. Please feel free to contact us to check stock if you require a particular item.


Estimated Delivery Times

If we have the products you have ordered in stock, we can usually despatch them on the same day or the next working day, so you should expect to receive them between 1 and 5 working days after placing your order, depending on where you live (see table below). If you place your order over the weekend, it may take a bit longer.

When we have to order the product from the manufacturer we will send you regular updates via e-mail on the status of your order, and will provide you with an expected delivery date as soon as we can.

CheapTents do NOT charge your debit/credit card until your products are dispatched.

Below is a table showing our estimated delivery times from dispatch. Also shown is the delivery service that we normally use. Please note that for items that are small, lightweight and low value we may use RoyalMail First Class "signed for" delivery service.

Delivery Area Delivery Service Estimated Delivery from despatch
(working days)
UK Parcelforce 48 2 days
Channel Islands Euro Priority 2 - 3 days
Ireland Euro Priority 2 - 3 days
Europe (EU) Euro Priority 2 - 5 days
Rest of Europe (Non EU) Euro Priority 3 - 10 days
Pacific Rim / Oceania Global Priority 3 - 10 days
Rest of the World Global Priority 3 - 14 days

You will be sent a despatch confirmation e-mail on the day that your goods are despatched. If you do not receive your goods please notify us by e-mail within three weeks of receiving the despatch confirmation e-mail.


Delivery Address

If you wish to have your goods sent to an address that is different to your card registered address then we will usually do this for you, providing that both addresses are in the UK. For delivery to overseas addresses we will usually only deliver to your card registered address.


European Union (EU) & Other European Countries

Sales Tax (VAT) is payable by all customers within the European Union. The current VAT rate is 20%.

The VAT rate for customers outside the European Union is zero, but you may be required to pay local taxes and/or duties in your own country. We will not be liable for any delay in delivery or non-delivery of goods due to customs procedures. Please also see section below about surcharges.

Country Charge ()
(including VAT where appropriate)
Channel Islands 12
Belgium, Denmark, France, Germany, Ireland, Luxemberg, Monaco, Netherlands 18
Greece, Italy, Portugal, Spain 29
Gibraltar, Norway, San Marino, Switzerland 32
Austria, Bulgaria, Czech Republic, Finland, Hungary, Lithuania, Poland, Slovkia, Slovenia, Sweden 38
Azores, Balearic Islands, Canary Islands, Corsica, Madeira, Sardinia, Sicilly Please request
a quotation

  Croatia, Cyprus, Estonia
Latvia, Malta & Romania
Other European Countries
Order Value
(excluding VAT)
Charge ()
(including VAT)
Charge ()
(excluding VAT)
less than 30 44.00 46.00
30 - 99.99 47.00 52.25
100 - 199.99 50.00 54.50
200 - 299.99 52.25 58.50
300 - 499.99 62.50 65.00
500 - 999.99 69.00 69.00
1000 or over 73.25 83.50

Rest of the World

The Sales Tax (VAT) rate for customers in the rest of the World is zero. Please note deliveries outside of the European Union maybe subject to additional local taxes and/or duties of your own country. We will not be liable for any delay in delivery or non-delivery of goods due to customs procedures. Please also see section below about surcharges.

  USA/Canada Pacific Rim Oceania Rest of World
Order Value Sorry,
we are unable
to sell goods
in the USA
or Canada.
Charge () Charge ()
less than 30 58.00 64.50
30 - 99.99 68.00 83.50
100 - 199.99 76.00 93.00
200 - 299.99 80.00 100.00
300 - 499.99 93.00 116.00
500 - 999.99 103.00 133.00
1000 or over 125.00 160.00

Surcharges

The tables above show packing, delivery and insurance costs for delivering goods overseas. These prices are valid for delivery of the majority of the products that we sell, however some products will incur extra delivery charges. If this is the case we will notify you by e-mail with the additional delivery cost. If you do not wish to accept any additional delivery cost you have the right to cancel your order. Additional delivery costs are likely to apply to items that are bulky, heavy and of low value. Where possible we will indicate on the product description if additional delivery costs are likely to apply.

The following products Always carry a "heavy goods" surcharge outside of the EU.
• Tents = 5
• Really Cheap Tents = 25
• Sleeping Bags = 5
• Walking Boots = 5
• Rucksacks (except bumbags) = 5


Special Delivery

We know that sometimes customers leave it late when buying a gift, or they need something urgently for a holiday they are going on for this we offer special deliveries. This does not mean the order is dispatched faster but rather we offer extra services (such as courier) to make delivery time faster, such services are charged additionally to your order.

To request Special Delivery leave the details of the delivery date in the "special instructions" area at checkout, or email tents@cheaptents.com and one of our team will contact you to discuss delivery of your order.

If you have ordered but we cannot meet your deadline you may cancel your order within 24 hours of purchase.