Returns In the rare event of goods being faulty, you will
be entitled to a full refund or exchange (your choice), as soon as we
receive them back from you. You should return the faulty item to us by
the cheapest delivery service. We will refund the cost of this to you.
UK
Consumer Protection Regulations - additional contract
terms for UK Customers only.
You have the right to
cancel your order at any time. You must do so in writing by e-mail or
fax.
If your order has
already been despatched to you, you may reject the goods even if they
are not faulty, by sending us notification by e-mail or fax within 8
working days of receiving the goods.
If you do this, you will
then have two options: - either, return the goods to us immediately ;
or make them available for us to collect DURING WORKING HOURS. You must
tell us, in writing, which of these two options you wish to choose. If
you want us to collect, then please also telephone to make mutually
convenient arrangements.
In the meantime you must
look after the goods and keep them safe, including the original packing
in which they should be returned, UNUSED.
If goods which are
rejected are not faulty, the cost of returning them to us is borne by
the customer. This also applies if we have to collect them, in which
case we will deduct our costs from your refund.
If you decide to arrange
the return then please send us your proof of postage by letter,
together with your original order acknowledgement. This will enable us
to trace them if they are delayed or lost in transit. Please keep a
copy of these documents.
We will re-credit your
payment card as soon as the goods are received back by us.
The
above regulations apply to genuine purchasers/orders only. They are
intended to give customers the chance to change their minds about
purchasing and using goods which they have not seen before ordering. It
is not intended to give customers the opportunity to try out
goods. Once an item is
used it cannot be rejected, unless it is faulty.
